Website Data Privacy Policy
Seneca IP is an Insolvency practitioner based in Matlock, Derbyshire, UK.
Our website address is: https://www.seneca-ip.co.uk
We are committed to the protection of your personal data. We process your personal data (abbreviated to “data”) exclusively on the basis of the statutory regulations. This data protection policy is designed to provide you with comprehensive information on how your data is being processed by our company and your rights and claims under data protection law.
Responsible for data processing:
Seneca IP Ltd (referred to as ”we”)
Speedwell Mill,
Old Coach Road, Tansley,
Matlock, DE4 5FY.
Telephone: 01629 761700
E-mail: enquiries@seneca-ip.co.uk
We do not actively collect personal data for marketing purposes unless an explicit opt-in is provided or we have a legitimate reason to contact you. The only data we store is covered by the key lawful basis for data processing set out by ICO in the General Data Protection Regulation (GDPR).
Our website uses cookies to help us to monitor traffic through our website. We use Google Analytics. All data is anonymous and no personal data is collected.
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service Privacy Policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Contact form submissions to this website are collected and processed by us. By completing the contact form you are giving us permission to contact you under the lawful basis defined as ‘legitimate business interest’. Your personal data is not used for marketing purposes unless you become an active customer, in which case we may contact you under the legitimate business interest claus or in relation to your contract. The details of your enquiry will be kept until the query has been resolved and then retained for statistical purposes. Your data will only be used by the company for the purpose of answering your query unless you have opted in to receive marketing communications.
Akismet is currently disabled on this website.
We collect information about visitors who comment on websites that use our Akismet anti-spam service. The information we collect depends on how the User sets up Akismet for the website, but typically includes the commenter’s IP address, user agent, referrer, and Site URL (along with other information directly provided by the commenter such as their name, username, email address, and the comment itself).
If you leave a comment on our site you may opt in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Google Analytics Cookies on this website use the following names:
_utma
_utmb
_utmc
_utmz
The cookies named __utma through __utmz come from websites that use Google Analytics, which primarily uses it to track visits.
Cookies do not contain any information that personally identifies you, but personal information that we store about you may be linked, by us, to the information stored in and obtained from cookies.
We may use the information we obtain from your use of our cookies for the following purposes:
(1) to track you as you navigate our website;
(2) to analyse the use of our website;
__utmz stores where a visitor came from (search engine, search keyword, link)
__utma stores each user’s amount of visits, and the time of the first visit, the previous visit, and the current visit (presumably partly for double checking of this information).
__utmb and __utmc are used to check approximately how long you stay on a site: when a visit starts, and approximately ends (c expires quickly). If you look at cookie state changes (e.g. using firecookie), you will see these change regularly.
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
On your first visit to our website, a privacy notice will appear at the bottom of the window. Click on learn more. You will be given the option to turn off/on marketing related cookies.
Most browsers allow you to refuse to accept cookies.
In Internet Explorer you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector;
In Firefox you can block all cookies by clicking “Tools”, “Options”, and un-checking “Accept cookies from sites” in the “Privacy” box.
In Safari you can block cookies by selecting Private browsing.
Blocking all cookies will, however, have a negative impact upon the usability of many websites.
You can also delete cookies already stored on your computer:
In Internet Explorer, you must manually delete cookie files;
In Firefox, you can delete cookies by, first ensuring that cookies are to be deleted when you “clear private data” (this setting can be changed by clicking “Tools”, “Options” and “Settings” in the “Private Data” box) and then clicking “Clear private data” in the “Tools” menu.
In Safari you can delete cookies by selecting preferences, then privacy, then details and then remove all.
Obviously, doing this may have a negative impact on the usability of many websites.
Who we share your data with
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
If you use the contact form on our website to send us your personal data, your data will be deleted as soon as we have processed your enquiry.
The data we process in supervising the liquidation procedure or the administration of a company, will be stored according to the terms set out by the applicable regulations. “The data we process in supervising the liquidation procedure or the administration of a company, will be stored according to the terms set out by the applicable regulations.”
In accordance with the provisions of the data protection regulations, you have the following rights in connection to our processing of your personal data:
Right of access:
You have the right to obtain information from us concerning whether and to what extent we process your data.
Right to rectification:
If we process data that is incomplete or incorrect, you shall have the right to obtain rectification or completion of this data from us at any time.
Right to erasure:
You have the right to obtain from us the erasure of your data in the event that we have unlawfully processed this data or if processing this data constitutes a disproportionate infringement of your legitimate interests. Please note that immediate erasure may be barred on some grounds, e.g. statutory retention provisions.
Right to restriction of processing:
You have the right to obtain restriction of processing your data if:
you contest the accuracy of the data, for a period enabling us to verify the accuracy of the data,
the processing is unlawful, and you however oppose the erasure of the data and request the restriction of their use instead,
we no longer need the data for the intended purposes, but you require these data for the establishment, exercise or defence of legal claims, or
you have objected to the processing of the data.
Right to data portability:
You have the right to receive the data, which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit these data to another responsible party without hindrance from us, provided that the processing is carried out by automated means. If technically feasible, you have the right to have your data transmitted directly to another responsible party by us.
Right to object:
If we process your data on the basis of legitimate interests, you have the right to object to this processing, on grounds relating to your particular situation, at any time. We shall then no longer process your data unless we can demonstrate compelling, legitimate grounds for the processing which override your interests, rights and freedoms or for the establishment, exercise or defence of legal claims.
You may exercise your above rights by sending a written, signed and dated request by post at: Speedwell Mill, Old Coach Road, Tansley, Matlock, DE4 5FY, or by email at enquiries@seneca-ip.co.uk.
In addition to the above, you are also entitled to lodge a complaint regarding the processing of personal data, with the Information Commissioner’s Office — Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, Helpline number: 0303 123 1113, registration@ico.org.uk.
From time to time we may update this Privacy Policy in line with website changes that may affect the personal information we gather about you. It is assumed that you accept such changes if you continue to use this website and services. If you do not accept such changes then you should stop using this website and services, and contact us if you would like any information removed.
Complaints Procedure
Our complaints policy
We are committed to providing a high-quality compliant service to all of our clients. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.
Insolvency complaints may arise because of a miss-understanding of the legislation under which Insolvency Practitioners are required to act. In many cases, actions or outcomes that are obvious to an Insolvency Practitioner may be seen as wrong or unfair.
If you have a complaint, please contact us with the details. We have eight weeks to consider your complaint. If we have not resolved it within this time you may complain to the Insolvency Service. You should address your complaints to The Complaints Officer at:
Seneca IP Limited
Speedwell Mill
Old Coach Road
Tansley
Matlock
DE4 5FY
Telephone: 01629 761700
Email: john.hedger@seneca-ip.co.uk
We reserve the right to decline to consider a complaint that is made more than three years after you became aware of the cause of the complaint. There may be instances where we will waive this requirement at our discretion. We will confirm to you in writing if a complaint has been made outside the time limit that we are prepared to consider.
What will happen next?
1.We will send you a letter acknowledging receipt of your complaint within three days of receiving it, enclosing a copy of this procedure and identifying the person who will be handling the complaint for the business.
2. We will then investigate your complaint. This will normally involve reviewing your matter file and speaking to the member of staff who acted on the case.
3. John Hedger will then invite you to a meeting either one to one or over the telephone, to discuss and hopefully resolve your complaint. He will do this within 14 days of sending you the acknowledgement letter.
4. Within three days of the meeting, John Hedger will write to you to confirm what took place and any solutions he has agreed with you.
5. If you do not want a meeting or it is not possible, John Hedger will, within 4 weeks of receiving the complaint, send you either:
A final response which adequately addresses the complaint; or
A holding response, which explains why we are not yet in a position to resolve the complaint and indicates when we will make further contact with you.
6. Within 8 weeks of receiving a complaint we will send you either:
A final response which adequately addresses the complaint; or
A response which:
Explains why we are still not in a position to make a final response, giving reasons for the further delay and indicating when we expect to be able to provide a final response; and
Informs you that you may refer the handling of the complaint to the Insolvency Service if you are dissatisfied with the delay.
7. If you are not satisfied with the outcome, an alternative complaints officer who will conduct an independent review of the complaint and hopefully resolve the complaint.
8. If you are still not satisfied with the outcome, you may refer your complaint to the Insolvency Service using their online portal at:
https://www.insolvencydirect.bis.gov.uk/ExternalOnlineForms/InsolvencyPractitionerComplaint.aspx
The role of John Hedger
John Hedger will at all times be responsible for the investigation of complaints. Input will be sought from other employees where necessary.
John Hedger will retain a log of all complaints received and the outcome. A complaints file will be created for each complaint, reference to the log, and which will contain all communication with complainants, the actions taken to investigate the complaint, the findings and a copy of the final response to the complainant.
Call 01629 761700 today for a free consultation.
E-mail: enquiries@seneca-ip.co.uk
Contact Form
Monday-Friday: 09:00-17:00
Saturday: Closed
Sunday: Closed
